Sample Cover Letter and Resume: Functional

1234 Dahia Court
Sumner, Washington 12345
(555) 867-5309


May 9, 2000

Kathy Shark
Goodbank & Gold Associates

Dear Ms. Shark,

I am writing in response to the job opening you recently advertised in the Seattle Post Intelligencer. I believe that I have the skills and experience needed for the Office Assistant position. I would be excited to work for Goodbank and Gold, because the company has an excellent reputation and a strong commitment to it's customers.

I have strong organizational skills. My jobs have required that I identify and resolve difficult problems. I am very good at analyzing problems and understanding how they came to be. My recommendations for problem resolution have been very effective. If you contact any of my former supervisors, I encourage you to ask them about these skills.

I thrive in a fast-paced environment. Even under high pressure, I work well with others and maintain a friendly, calm demeanor. I understand the need for an office assistant to cope with stress and continue working when things get difficult.

I know that the office assistant is required to be proficient in many areas of computer technology. I have strong computer skills as outlined in my resume. I also have experience with office machines such as faxes and copiers.

I would love to meet with you to further discuss my skills and experience. Please contact me at the address above or by phone at (555) 867-5309. I look forward to hearing from you.





Wanda Jobs

encl: resume

Wanda Jobs
1234 Dahia Court
Sumner, Washington 12345
(555) 867-5309
E-mail :

Objective: To obtain a technical position in a high quality organization that will utilize my technical and customer service skills.


  • Shoreline Community College, Shoreline, WA, 1998 to present
    Prerequisite course work for University of Washington admission
  • Seattle Pacific University, Seattle, WA, 1995-1998
    Communications course work

Skills and Qualifications:


Technical Skills
  • MS Office
  • DOS
  • UNIX
  • C/C++
  • HTML
  • Hardware
Customer Service Training
  • Conflict Management
  • Effective Listening
  • Argumentation: The Art of Inference
  • Advanced Interpersonal Communication
Customer Service Skills
  • Interact with customers in an efficient, friendly manner.
  • Work well with others, even under high pressure.
  • Analyze, identify, and resolve customer problems.
  • Maintain a calm demeanor and facilitate solutions for challenging customers.


  • Customer Care Representative, Airtouch Cellular, Bellevue, WA, 1998 to present
  • Telephone Operator, Shoreline Community College, Shoreline, WA, 1998-1999
  • Cafeteria Cashier, Seattle Pacific University, Seattle, WA, 1995-1998